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a 'magic mirror' in a retail store.

Drive a superior experience at every touchpoint

Seize the Space in Retail

Successful retailers must evolve the space they own in digital and in-store environments to exceed their customers’ expectations. Retailers who embrace progressive, agile and cost-effective ways to deliver against the increasingly sophisticated needs and wants will dominate carts and minds.

E-commerce Profitability: Key Takeaways

Watch how retailers can reimagine four key, interconnected pillars to bring e-commerce into the black — and keep it there.

Top of Mind
How can established brands compete with digital-first retailers moving at the speed of technology?
“Startup models can be applied to any scale of enterprise if the will is there to make change happen. Core revenues can be protected while new opportunities are seized.”
Guy Elliott
Guy Elliott
Retail Lead
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Shopper-First Retailing
New research looks to half a billion real shoppers worldwide for insight about the experience today’s customers demand.
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Our Better How

Winning in Retail

We help retailers transform their visions into reality—whether online or offline—in ways that deliver value to both their customers and their business. Through our deep experience of strategy, data, technologies and operations, we help our clients understand how to create lasting loyalty.

A reimagined retail store's show floor.
Data-Driven Retail

Few retailers get the full value from the enormous amount of customer data they now have. We work with retailers to create and execute strategies using data from all touchpoints that anticipate customer needs and make shopping faster and easier. 

Retail IT Modernization

Our co-creation approach to IT modernization reshapes processes, transforms systems and builds a new internal culture that enables clients to deliver the agility and speed they need to adapt to customers’ varied and changing expectations. 

Store of the Future

Digital offerings have raised the expectations customers have when they enter a physical store. We work with retailers to reimagine the end-to-end customer journey across the digital and in-store experience to enhance engagement, self-service and checkout.  

Supply Chain Optimization

Supply chain strategies designed for single, unlinked channels lack the agility and speed to meet new market demands. Our approach to supply chain optimization delivers flexibility, efficiency and performance across multiple channels.

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Guy Elliott
Guy Elliott
Retail Lead
Stephan Ritter
Stephan Ritter
Retail Lead
David Bernstein
David Bernstein
Retail Lead