COVID-19 Our Perspectives
How Grocers Recover Will Shape the Future
As online sales jumps from 7% to 10%+ of business, grocers are pivoting to make once unprofitable online channels profitable, while maintaining the safety of staff and customers.
Four Ways OEMs and Dealers Can Recover from COVID-19
COVID-19 has created a new sense of urgency in the automotive industry. OEMs can help dealer networks develop long-awaited resiliency, better collaboration and improved customer experience.
How Mass Transit Can Build Back Rider Trust
To build back trust post-COVID-19, mass transit needs to ensure rider safety with the help of data and technology.
How to Spur Innovation During COVID-19
COVID-19 has placed constraints on almost every aspect of how organizations operate. Fortunately, history has shown limitations can actually drive innovation
How Travel & Hospitality Companies Can Accelerate Amid Adversity
Thinking and working like a startup will help established organizations reimagine their business and customer experience.
How Human Transformation Can Revive a Business
Dealing with the consequences of COVID-19 accelerates the need for digital transformation, but any transformation must pay attention to the human element as part of the overall change.
Connectivity Providers Fast Track Digital Customer Experiences
Spurred by COVID-19, consumers are increasingly adopting digital interactions with connectivity providers, a trend that will likely become permanent.
Five Imperatives for CPG Companies in a Post-COVID World
Companies that can adapt can control how they navigate future opportunities.
The Need to Re-define the Restaurant Experience
The Need to Re-define the Restaurant Experience
A way to plot a recipe for success in the quick-serve dining model.
How Going Contactless Can Help Restaurants Protect Customers
There are ways restaurants can deliver the highest standard of service, and safety, even if they can’t be physically close to their customers.
How Restaurants Can Master Delivery
Restaurants are embracing all off-premise options including delivery, curbside or drive-thru services as critical components to their survival.
Resiliency Engineering: Strengthen Critical Platforms to Avoid Outages
Publicis Sapient offers a solution that integrates critical platforms into chaos testing scenarios and tracks their fortitude with advanced monitoring tools.
What COVID-19 Can Teach the Airline Industry About Sustainability
Airlines clearly have a lot on their plates at the moment, but putting a renewed focus on sustainability could serve as a rare bit of positivity for the industry.
How Travel Brands Can Succeed in a Post COVID-19 World
There are actions that companies can put into place now to prepare for the months and years ahead.
Life After COVID-19: What’s Next for Retail?
The COVID-19 pandemic will require retailers to make sacrifices, protect employees, and double-down on digital channels such as click-and-collect and delivery.
Curbside Fulfillment for Retailers
Curbside fulfillment is essential for retailers during the pandemic, but it will become a popular perk for customers when restrictions loosen
How the CPG Industry Can Adapt
There's no doubt the pandemic will change how consumers shop. It's more important now than ever for the CPG industry to change the ways it connects with consumers.
Solution: Accelerated Efficiency and Cost Savings
The investments organizations make in digital transformation can help reduce cost now, while providing a framework for speed, efficiency and organizational change to remain ahead of the curve.
Oil's Unprecedented Challenge
Evolving traditional business models need to be customer-centric and data-driven to help organizations emerge from the COVID-19 crisis on solid footing.
The Banker Podcast Episode 15 with David Murphy
In episode 15 of the Bankers’ podcast ‘Banking Under Pressure,’ David Murphy addresses how banks and their customers can manage the COVID-19 crisis.
What's Next for Automotive?
While OEMs will face short-term losses, they must not pull back on digital investments that will bolster recovery and resilience in the long-term.
Perspectives on Winning Amid Oil Price Volatility
The outbreak of Covid-19 has caused a dramatic drop in demand for oil products, affecting the entire oil and gas sector. Read our POV on how to manage oil price volatility during Covid-19.
Travel and Hospitality Insights
Customer Experience Insights
CX Report 2020
Chief Experience Officer John Maeda discusses the five pillars of distributed work, which is in the appendix to his coming report.
Interview With Wendy Johansson
Wendy Johansson, GVP, Experience Transformation and North American and APAC Lead, discusses with Director of Content Barbara Chai, how she works remotely.
The Future of Grocery
As the world begins to recover, what’s in store for the future of grocery? Publicis Sapient weighs in on evolving trends.
Next in Retail
Supply Chain Modernization for the New Normal
As retailers work to navigate today's challenges, what new strategies and changes in consumer habits will emerge that could influence the industry?
Financial Services Insights
Retail and Consumer Products Insights
Energy and Commodities Insights
Next Starts Now